Introduction
At Flomenco ("we," "us," or "our"), we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices when you use our website (flomenco.com) and services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Create an account: Email address, name, company name
- Contact us: Name, email address, message content
- Subscribe to our newsletter: Email address
- Schedule a demo: Name, email, company, scheduling preferences
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- Usage data: Pages visited, time spent on pages, scroll depth, click interactions
- Device information: Browser type, operating system, device type
- Location data: Country and region (derived from IP address)
- Referral data: How you found our website (search engine, social media, etc.)
How We Use Your Information
We use the collected information for the following purposes:
- Provide our services: Process your requests, create accounts, deliver features
- Improve our website: Analyze usage patterns to enhance user experience
- Communicate with you: Respond to inquiries, send product updates and newsletters
- Marketing: Send relevant content and offers (with your consent)
- Analytics: Understand how visitors interact with our website
- Security: Protect against fraud and unauthorized access
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activity. You can manage your cookie preferences at any time.
Manage your cookie preferences: Click here to update your cookie settings
Types of Cookies We Use
| Category | Purpose | Required |
|---|---|---|
| Necessary | Essential for website functionality, security, and consent management | Yes |
| Analytics | Help us understand how visitors interact with our website (via Google Analytics) | No (your choice) |
| Marketing | Used for advertising and remarketing across platforms | No (your choice) |
Third-Party Services
We use the following third-party services that may set cookies:
- Google Analytics 4: Web analytics service (Google Privacy Policy)
- Google Tag Manager: Tag management system
- Mailchimp: Email marketing platform (Mailchimp Privacy Policy)
- Formspree: Contact form processing service (Formspree Privacy Policy)
- Reclaim.ai: Meeting scheduling service (Reclaim.ai Privacy Policy)
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Third parties that help us operate our business (hosting, analytics, email)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you explicitly authorize sharing
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Account data: Retained while your account is active, plus 2 years
- Analytics data: Retained for 14 months
- Cookie consent: Your consent preferences expire after 13 months
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Opt-out: Unsubscribe from marketing communications
- Portability: Request your data in a portable format
- Restrict processing: Limit how we use your data
To exercise these rights, please contact us at privacy@flomenco.com.
Google Analytics Opt-Out
If you wish to prevent Google Analytics from collecting your data, you can:
- Use our cookie consent banner to reject analytics cookies
- Install the Google Analytics Opt-out Browser Add-on
- Use your browser's Do Not Track feature
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards to protect your information during such transfers.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@flomenco.com
- Website: Contact Form